Customer Service Officer

2 weeks ago


Subang Jaya, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: RM1,800.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift

Supplemental pay types:

- Attendance bonus
- Commission pay

Ability to commute/relocate:

- Subang: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)



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