Customer Service Officer

6 days ago


Subang Jaya, Malaysia WECO MARKETING SDN BHD Full time

Customer Service Officer

The Customer Service Officer is the first point of contact for customers to enquire on order-related, web page navigation and product issues. Customer Service Officer is required to provide customer with prompt and accurate information.

This job is suitable for individuals who is interested to find out more about the day-to-day operation of the E-commerce industry in a Fashion Retail company. There will also be exposure to Merchandising and Marketing in an eCommerce setting.

Respond to customer queries via Social media and Marketplaces such as Shopee and Lazada

Assist customer with Returns, Exchanges, Defects and Out of Stock orders

Ensure prompt and proper resolution of customer queries by providing knowledgeable answers, product inquiry, order placement, feedbacks and complaints

Follow up with ongoing issue until resolved in a timely manner by liaising between customers and internal/external parties

Work closely and liaise with internal logistics and 3PL partners

Assist in online order processing such as generating waybill

REQUIREMENT

5 days work week (might require to work on weekend), 9.30 am to 7pm

Able to work in a team and actively communicate

Work under stress as customers can be demanding at times

Pay: RM2,700.00 - RM3,600.00 per month

Schedule:

- Holidays
- Monday to Friday
- Weekend jobs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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