Test Assistant Manager

7 days ago

Penang, Malaysia Jabil Full time

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

**JOB SUMMARY**

Provide optimum test solutions and strategies through the effective management of people, systems, procedures and equipment. Drive innovation and continuous improvement within Test Engineering by harnessing new technologies in the areas of systems, equipment, and processes. Provide exceptional support to customers, team members, and shareholders.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:

- Recruit, interview and hire Test Engineers and Technicians.
- Coach Test Engineers/Technicians in the interviewing/hiring process.
- Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:

- Identify individual and team strengths and development needs on an ongoing basis.
- Create and/or validate training curriculum in area of responsibility.
- Coach and mentor Test Engineering staff to deliver excellence to every internal and external customer.
- Create and manage succession plans for Test Engineering functions.

Performance Management:

- Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
- Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member's contribution to the Workcell team. Provide ongoing coaching and counseling to team member based on feedback.
- Express pride in staff and encourage them to feel good about their accomplishments.
- Perform team member evaluations professionally and on time.
- Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
- Coordinate activities of large teams and keep them focused in times of crises.
- Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:

- Provide communication forum for the exchange of ideas and information with the department.
- Organize verbal and written ideas clearly and use an appropriate business style.
- Ask questions; encourage input from team members.
- Assess communication style of individual team members and adapt own communication style accordingly.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction:

- Know and understand the campus strategic directions.
- Define, develop and implement Test Engineering strategies which contribute to the campus strategic directions.
- Develop an understanding of the Workcell business strategy as it pertains to Test Engineering.
- Provide regular updates to BUM, WCM, and Operations Manager on the execution of the strategy.

Cost Management:

- Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
- Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
- Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.

Forecast Development and Accuracy:

- Prepare timely forecasts for the department.
- Compare forward forecast results to historical actual results for trend assessment and analysis.

TECHNICAL MANAGEMENT RESPONSIBILITIES
- Drive continuous improvement through trend reporting analysis and metrics management.
- Assess the adequacy of data gathering methods utilized by the Workcells.
- Assure that procedures and work instructions are efficient and not redundant.
- Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are "best in field."
- Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Lead by example; "walk the talk."
- Periodically "get down in the trenches" to rehabilitate troubled Workcells or to help during product launch. Foster a "back to basics" mentality during these times.
- Establish new measurement systems if/where possible.
- Exchange knowledge and information with oth

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