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Customer Service Executive
2 weeks ago
VACANCY
POSITION - CUSTOMER SERVICE
LOCATION - PULAU INDAH, PORT KLANG
SALARY - RM 4000-5000
**Job Description**:
To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability.
To monitor packaging material & finished product stock in warehouse with proper recording system.
To ensure quality and quantity received and issued are in order.
To provide accurate and timely information to customer and channel partner relating to all aspects of order processing, shipping and commercial information from within the sales office.
Responsible for planning & processing customer orders, arrange and despatch shipments for customer and channel partners, including for the allocation of batches on FIFO basis & customer product specifications.
To consolidate total demand & forecast orders for production planning, raw material purchasing and reporting on sales numbers to all relevant internal users.
To obtain order forecasts from customer and channel partners for production planning purposes.
To attend to customer related matters to ensure customer satisfaction and work closely with operations and related department to resolve customer issues.
To support Managers in the sales process, pricing and marketing communication activities.
To monitor and follow up on receivables in a timely manner.
To maintain and manage the Scheduling System on a daily basis to support the Operations Supervisors including timely completion of orders, communication of out of stocks, etc.
To review scheduling requirements and ensure orders are manufactured within scheduled deadlines.
To prepare weekly / monthly reports as required based on production planning and sales forecasts.
To ensure timely, full and accurate communication with all relevant departments on any factors which impact on delivery dates, commitments to customers, quality, etc.
To ensure inventory in the warehouse is sufficient for supply at the agreed level.
To liaise with the supplier to ensure the smoothness on the delivery of both raw materials and empty packaging.
To explore on potential service provider for better rates and service level.
To seek the right service provider on the purchase / lease of equipment or facility whenever needed.
To perform any other reasonable duties which may be required from management from time to time.
Job Requirements:
An Honour Degree or similar qualification in related to the role.
At least 2 years of working experience in a related field is required for this position.
Applicants who are expose to manufacturing working environment is an added advantage.
Pleasant personality with customer service at heart and mind.
Ability to work as part of the team and support others.
Excellent communication and presentation skills.
Attention to detail, flexible, self-motivated, pro-active and open-minded approach to work.
Able to work independently with high degree of commitment.
Good command of spoken and written in English.
Hands-on experience in production planning with strong knowledge in ERP systems will be an added advantage.
Proficiency in Microsoft Excel is required.
**Salary**: RM4,000.00 - RM5,000.00 per month
Schedule:
- Rotational shift
