Manager, Process Improvement

2 weeks ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Functional
_(job responsibilities)_
- Support core business team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
- Provide technical and analytical support for process improvement initiatives.
- Develop process analysis and re-engineering to improve customer experience, efficiency and lower costs.
- Facilitate the design and implementation of new/improved customer journeys, process models and organizational structures.
- Train and guide resources in process improvement techniques.
- Manage and lead process team to achieve desired results
- Assist in development of new process capabilities.
- Facilitate the review and update for business SOPs.
- Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.
- Coordinate with various teams to analyze project results and performance.
- Identify and manage resources to deliver effective solutions.
- Perform special studies and projects to improve account opening and communication between business and channels, specifically branches.
- Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.

Managerial
_(team/group responsibilities)_
- To collaborate with marketing and other departments to create a unified experience
- To create an achievement oriented working environment.
- To provide outstanding people the best opportunity to realize their potential.
- To embed open communication, transparency & fairness.

Organizational
_(organizational responsibilities)_
- Responsibility to our ETB customers - put HLB’s long term interests ahead of our short-term gain
- Respect the HLB culture and take an active role in the communities
- Continuous effort to improve business in support of building brand awareness and improving customer experience

**Requirements**:

- 3 years of project management experience; or
- 5 years of banking operations experience.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._



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