Process Improvement Analyst

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Robert Walters Full time

Our client is on the lookout for a Process Improvement Analyst to join their Shared Services Centre (SSC). This role is perfect for someone with a strong analytical mindset and a proactive approach to driving operational efficiency. You will be responsible for collecting and analysing data to identify opportunities for process enhancements across key SSC functions, including Procure-to-Pay (PTP), Order-to-Cash (OTC), and Record-to-Report (RTR). This is an exciting opportunity to contribute to the enhancement of key business processes in a dynamic, fast-paced environment.

What you'll do:
  • Gather, analyse, and interpret data to assess process performance across PTP, OTC, and RTR functions.
  • Identify inefficiencies, bottlenecks, and opportunities for automation and standardisation.
  • Develop and propose process improvement initiatives to enhance accuracy, efficiency, and cost-effectiveness.
  • Collaborate with cross-functional teams to implement and track the effectiveness of improvement projects.
  • Support the development of key performance indicators (KPIs) and dashboards for continuous monitoring.
  • Assist in documenting process changes and ensuring compliance with internal controls and best practices.
  • Facilitate training and change management efforts to embed process improvements within SSC operations.
  • Stay updated on industry best practices and emerging trends in SSC process optimisation.
What you bring:
  • Bachelor's degree in Business, Finance, Accounting, Data Analytics, or a related field.
  • 2-5 years of experience in process improvement, data analysis, or a similar role within an SSC environment.
  • Strong analytical skills with proficiency in data visualisation tools (Power BI, Tableau) and Excel.
  • Experience working with ERP systems (SAP, Oracle, or similar) is an advantage.
  • Understanding of PTP, OTC, and RTR processes and their interdependencies.
  • Excellent problem-solving skills and the ability to translate data insights into actionable recommendations.
  • Strong communication and stakeholder management skills to collaborate across departments.
  • Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus.
What sets this company apart:

Our client offers a competitive benefits package along with career development opportunities in a dynamic, fast-paced environment. You will have the chance to work on global process improvement projects and learn from the best practices in the industry. The company fosters a collaborative and innovative work culture where your passion for driving efficiency and continuous improvement is valued.

What's next:

If you have a passion for driving efficiency and continuous improvement, don't wait This could be the perfect opportunity for you.

Apply today by clicking on the link. Please note that only shortlisted candidates will be contacted.

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