Shift Leader
1 week ago
**Date**:25 Apr 2025
**Location**: Kota Kinabalu, 12, MY, 88740
**Company**:Malaysia Airports Holdings Berhad
**POSITION GENERAL SUMMARY**
- Must have good product knowledge of their division.
- Must be able to provide customer with correct information about products
- Ensure smooth day to day operation
- Make sure all products are correctly priced and displayed properly.
- Understand and able to promote all promotional event held or organized by the company in order to provide customers with relevant information.
- Assist in providing on job training for new recruitment and exciting staff
- Ensure SOP are followed at all time
- Conduct daily hygiene inspection on overall hygiene aspects of food handling to ensure food is safe and clean for human consumption.
**ESSENTIAL POSITION FUNCTIONS**
- FINANCIAL_
- Adhere to division standards and service level to increase sales and assist to minimize cost.
- INVENTORY_
- Assist and to ensure the outlet inventory are in order and stock sufficient at all time.
- CASH MANAGEMENT_
- Ensure shift closing; day end & month end closing are done according to SOP. All cash must be bank in on every shift without fail.
- Assist in ensuring the day to day sales is tally with back end report.
- FOOD SAFETY & HEALTH AND SAFETY_
- Assist and ensuring consistent high quality of food preparations and service
- Ensure that all equipment in the outlet is well maintained and kept in good working order.
- Ensure the correct use of cleaning materials and equipment
- Ensure all Health & Safety and Food Hygiene regulations are adhered to
- Take immediate action regarding any infringements of Health & Safety; Fire Regulations and Food Act
- CUSTOMER SERVICE_
- Increase sales at all opportunities through customer service suggestive selling and cross selling
- Ensure excellence customer service in all areas and be able to train staff to provide excellent customer service
- Respond to complaints; taking any and all appropriate actions to turn dissatisfied customers into return customer
**Key Challenges**:
- Possesses strong operational skills, communication and interpersonal skills
- Experience in Food & Beverage related industries
- Able to work with minimum supervision
**Skills**:
- Pleasant and Presentable
- Possesses strong operational skills, communication and interpersonal skills
- Experience in Food & Beverage related industries
- Able to work with minimum supervision
**Education**:
SPM with Credit in Bahasa, Pass in Mathematics and English with Certificate in Hotel & Catering Management / Food Service Management / Business Administration / Management
**Additional Information**:
Open for Malaysian citizens only.
Applications should reach us no later than 2 May 2025
**Job Segment**:Food Service, Operations Manager, Food Safety, Bank, Banking, Hospitality, Operations, Quality, Finance
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