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Clinic Receptionist

2 weeks ago

Ampang, Malaysia WALID HEALTHCARE GROUP SDN BHD Full time

**Responsibility / Job Description**:

- Manage the clinic’s reception. Greet and welcome patients, visitors, and clients, ensuring a positive and professional first impression.
- Handling patient inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies
- Ensure the best customer service and patient due care by handling inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies.
- Manage patient records, update databases, and ensure all paperwork is accurately completed and filed to provide administrative support.
- Process patient payments, manage billing inquiries, and assist with insurance claims and documentation.
- Coordinate communication between patients, healthcare providers, and staff to ensure smooth clinic operations.
- Support clinical staff with treatment procedures as needed, including preparing treatment rooms and assisting during consultations.
- Maintaining inventory to ensure smooth clinic operations
- Schedule and confirm patient appointments, manage cancellations and rescheduling and ensure optimal appointment flow.
- Ensure the front desk and waiting areas are always clean, organized, and welcoming.
- Support Marketing Activities: Assist in clinic promotional activities, such as preparing materials, updating social media, and participating in events.
- Ad hoc and management tasks from the Manager.

**Requirements**:

- **Education**: Minimum SPM, diploma in healthcare administration, customer service, or related field preferred.
- **Experience**: At least 2 years of experience in a front desk, receptionist, or customer service role, preferably in a healthcare setting.
- **Skills**:

- Strong communication and interpersonal skills. Excellent in English fluency.
- **Organisational**:

- Manage appointment scheduling and patient records effectively with attention to detail.
- Ability to multitask and manage time efficiently.
- **Customer Service**:

- Demonstrated ability to provide excellent customer service and patient care.
- Friendly, approachable demeanour with a professional attitude.
- Ability to handle difficult situations and patients calmly and efficiently.
- **Computer Systems**:

- MS Office / Google Workspace
- Medical Software.
- **Confidentiality**:

- Understanding of and adherence to patient confidentiality and privacy regulations.
- Prior experience assisting with medical treatments or willingness to learn is a bonus.

Pay: RM2,200.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Fixed shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- Waht is your expected salary?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (preferred)

Expected Start Date: 12/01/2024