Appeals Specialist

2 days ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity
and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The Monetization Integrity Operations team plays a critical role in driving initiatives to mitigate risks in Ads and ensuring advertiser quality on our platform. The team also provides efficient and high quality reviews to unlock good revenue and focus on brand safety and user/Advertister experience.

**Responsibilities**:
1. Act as the pivot role to bridge customer (both internal & external) and Ads Integrity team to handle their daily queries and questions;
2. Collect customer voices, address their issues and concerns and support them to achieve business success via our platform;
3. Execute both quantitative and qualitative analyses of data and trends to deliver insights on various of dimensions such as policy, system, process to drive for the optimization to continuously improve customer satisfaction;
4. Work closely & hand in hand with other departments to respond immediately to relevant service related needs.

**Qualifications**:
1. English as working language, and proficiency in Vietnamese to review content in the Vietnamese language;
2. Computer fluency and understanding of software and advanced internet functions;
3. MS Office skills;
4. Customer service related working experience, strong willingness to support internal and external customers to address their issues and develop their business on our platform;
5. Ability to work in fast and evolving workflows with eye for detail;
6. Ability to maintain a high degree of confidentiality while meeting strict deadlines.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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