Officer, Middle Office Fund Accountant

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

**Shape your Career with Citi**

**Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.**

We’re currently looking for a high caliber professional to join our team as **Officer, **Officer, Middle Office Fund Accountant - C10** - Hybrid** (Internal Job Title: Fund Accounting Analyst 2 - C10) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest **members** of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**In this role, you’re expected to**:

- Perform a reviewer role in the daily NAV production.
- Review exceptions raised and resolve upto those applicable to role responsibility. Escalating those not applicable timely to supervisor
- Development of strong client relationships, resolving client queries timely and accurately
- Proactively manage SLAs / KPIs (escalating any issues internally / externally as required).Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements
- Owning and taking responsibility for issues and resolution to closure.
- Monitor errors, complaints and near misses. Record as appropriate in the Incident log
- Ensure documentation exists for any client-specific procedures
- Act as technical and knowledge resource to the team/business unit
- Participate in the development, testing and implementation of new systems and products
- Support projects to optimize operational efficiency and improve quality
- Assist with planning and support of all relevant project work
- Set and maintain standards of personal and professional performance / behavior; ensuring accountability and adherence to company policies and procedures
- Deputise for Middle Office Accounting supervisor as required
- Coaching and supporting other team members
- Perform various processing functions in related to fund administration services including monitor non-stop transaction & perform static data set up.
- Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports to fulfill its internal and external obligations
- Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
- Participate in system and client testing to implement global strategy and fulfill business needs.
- Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals.
- Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction.
- Initiate and streamline process relating to controls, productivity and regional service enhancements.
- Identify and resolve business/technical issues together with ASPAC branches and system support group.
- Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting
- Relevant years of experience
- Experience in accounting, finance, or business-related area
- Experience in fund administration, change management, and/or project management
- Knowledge of financial operations
- Consistently demonstrates clear and concise written and verbal communication

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Fund Accounting
- **Time Type**:
Full time
- Citi is an equal opportunity and affi