Intern - Front Desk Receptionist / Customer Service

2 days ago

Sepang, Malaysia CAE Full time

**Role and Responsibilities** **The role we are offering you**: **Customer Service and Scheduling Duties** - You will be supporting the housekeeping of Pilot and Employee lounge on daily basis. - Arrangements and handling of customers prior and during active moving around throughout operation hours. - You will be partnering with the Customer Experience Manager to support organizational engagement with customers. - Contribute to the department’s continuous improvement and wellness initiatives. - You will learn Pilot and Employee Lounge management including inventory management, schedule timely snacks and beverages purchases. - Escalating to Management in terms of feedbacks and/or complaints received on Pilot Lounge and following up on the matters escalated and communicating with customer(s) once resolution is achieved. You will learn to execute front office duties to provide customers with requested information regarding their training delivery (schedules, changes, etc.) and logistics (hotel, transport, visa etc.) - Any other duties and responsibilities that may be assigned to by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Customer Experience team in CAE KL. - This internship period will be a minimum of 3 months. - Willingness to learn, responsible and have good work ethics. - Customer focused and attention to detail is required. Strong communication skills in English (verbal and written) to communicate with stakeholders from diverse backgrounds. - Ability to analyze and synthesize data from both quantitative and qualitative resources. - Ability to work independently in a dynamic environment Systemic thinker with ability to understand the holistic picture and complex considerations. - Good team player with positive attitude and strong sense of integrity and responsibility. **CAE offers**: - an environment where your initiatives will be recognized and valued. - the opportunity to work on a variety of projects on a multidisciplinary team. - attractive employee benefits. Come share your passion with us LI-NY1 **Position Type** Temporary (Fixed Term) CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. **Equal Employment Opportunity** At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

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