Retail Associate

2 days ago

Bukit Bintang, Malaysia BRIGHTSTAR COMPUTER SDN BHD Full time

A retail associate is a frontline employee in a retail store who is responsible for providing a positive shopping experience for customers. Their duties are a combination of customer service, sales, and general store operations.

Here is a comprehensive retail associate job description, which can be customized for specific roles:
**Job Title: Retail Associate / Retail Sales Associate**

**Job Summary**

**Key Responsibilities**
- **Customer Service & Sales**:

- Greet and welcome customers warmly as they enter the store.
- Actively engage with customers to understand their needs and provide product recommendations.
- Demonstrate in-depth product knowledge, including features, benefits, and promotions.
- Answer customer questions and address any concerns or complaints in a professional and timely manner.
- Upsell and cross-sell products to help customers find complementary items and increase sales.
- Promote store loyalty programs, special offers, and events.
- **Store Operations**:

- Process sales, returns, and exchanges accurately using a Point-of-Sale (POS) system.
- Handle cash, credit card, and other payment transactions.
- Assist with inventory management, including receiving and processing new shipments.
- Restock and organize merchandise on the sales floor, ensuring shelves and displays are full and visually appealing.
- Assist with setting up and taking down promotional displays.
- Maintain a clean, organized, and inviting store environment by performing routine tasks such as dusting, sweeping, and tidying up.
- **Teamwork & Communication**:

- Collaborate with team members and management to achieve sales targets and operational goals.
- Communicate effectively with colleagues and supervisors regarding stock levels, customer feedback, and potential security issues.
- Support a positive and collaborative team environment.

**Qualifications and Skills**
- **Required**:

- Strong verbal communication and interpersonal skills.
- A positive, energetic, and customer-centric attitude.
- Basic math skills for handling transactions accurately.
- Ability to work in a fast-paced, team-oriented environment.
- Flexibility to work a varied schedule, including evenings, weekends, and holidays.
- Physical ability to stand for extended periods and lift up to a specified weight (e.g., 20-50 pounds).

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM4,000.00 per month

Work Location: In person

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