Network Specialist
2 weeks ago
Role : Network Specialist
Client : Disclosed latter
Job Type : Permanent
Location : Kuala Lumpur
**Job Description**:
Position Summary:
- Client Technical Specialist is an end-to-end Telco and ICT transition and operational support consultant assigned to SingTel's selected customers. CTS provides valuable transition and operations management resulting in higher customer satisfaction and better SLA compliance for clients’ subscribed SingTel services.
- CTS helps to on-board customers from other Telco networks and CTS continues operational support. Besides having a good understanding of the client’s ICT infrastructure, CTS is also familiar with client’s business requirements, subscribed SingTel services and technical support history. Besides managing transition phase, CTS continually monitors client’s technical support needs, tracks open incidents and service requests, and ensures that SingTel technical and operational resources are aligned to resolve issues promptly and completely.
- By maintaining a long-term relationship with their clients, CTS gains both understanding and insight of their clients' ICT organizations', its impact on overall business, their ICT goals, and their pain points - which are used by CTS to ensure their clients' operational success with Singtel products and services.
Job Responsibilities:
- Create low level design document for Transition Plan.
- Act as Technical Specialist SPoC during Transition & Day2 phase.
- Help Project manager and Singtel Global Services Provisioning team to on-board customer SDWAN network.
- Provide SDWAN technical escalation support during transition activities.
- Provides client-focused operations support within SingTel by working closely with various internal support teams.
- Documents client’s ICT environment and operations for better support and understanding.
- Provides Service & Change Request assessment, advice for risks and support.
- Provides periodic reports to client with the status of requests.
- Participates in CAB meetings related to client’s infrastructure changes to achieve zero unexpected outage.
- Ensure the Root cause / Incident report is produced within the required timeline.
- Attend & review technical meeting with Singtel & customer’s stakeholder team.
- Provide inputs to Problem Management team.
**Requirements**:
- Degree in IT/Network/ Engineering or any relevant field
- Minimum 5 years supporting IP & Managed network services.
- At least 2 years of technical experience support with SDWAN such as Viptela, Velocloud, Meraki or SilverPeak.
- Expert level knowledge with SDWAN, LAN & WAN, VPN, BGP & MPLS.
- Good understanding of Global Telecommunication / Enterprise IT services.
- Strong with networking design & architectural background covering IP & Switching networks.
- Strong communication skillset.
- Creative and resourceful, able to think outside of box for solutions.
- Represent Singtel & Build good rapport keeping customer relationship well at all levels.
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Maternity leave
Schedule:
- Day shift
**Experience**:
- IP Core Network: 1 year (preferred)
**Speak with the employer**
+91 8989647346
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