Customer Service Executive

5 days ago


Kuala Lumpur, Malaysia Nezda Malaysia Full time

JOB DESCRIPTION:
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain a deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support.

REQUIREMENTS:

- Required languages: Basic English
- Able to speak, read & write in Mandarin

BENEFITS:

- EPF, Socso & EIS
- Medical Leave & Annual Leave
- KPI Incentive
- Medical insurance

and other benefits

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Day shift
- Flexible hours

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- cantonese (preferred)



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