Account Management Coordinator

2 weeks ago

Bayan Lepas, Malaysia Expeditors Full time

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
- To perform the coordinating role and focus on specific designated customers of the company and take ownership.
- To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
- To proactively providing administrative assistance to the Account Management department.
- To handle designated customer inquiries.
- To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution.
- To work together with the customer account managers to safeguard strategic relationships with the designated key accounts.
- To review and implement process improvement where applicable.
- To be responsible for special projects as deemed necessary by the management

**Qualifications**
- Degree with 1-2 years' working experience in logistics or supply chain industry
- Good English Language skills
- Proficiency in MS Office Applications

**Additional Information**
Expeditors offers excellent benefits:

- Employee Stock Purchase Plan
- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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