Global Test Centre Support Analyst

7 days ago


Kuala Lumpur, Malaysia amIT Global solutions sdn bhd Full time

**Duties & Responsibilities**:
**-Identify severity of case by asking the right questions, analyzing and allocating the caseappropriately based on its severity.**

**-Provide resolutions by identifying systematic problems, researching answers; guiding test centeradministrators through the corrective steps.**

**-Document details of cases and prioritize according to urgency and importance in Salesforce.**

**-Monitor support queues in Salesforce and take accountability in following through with end toend resolutions.**

**-Escalate urgent requests or those that require a more in-depth knowledge and understanding tothe attention of Level II Analysts and the Support Manager.**

**-Identify, recommend and communicate changes to existing procedures**

**-Work on projects and special initiatives as approved by team leads and managers.**

**Requirements**:
**-Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.**

**-Able to speak fluent English.**

**-You care deeply about your performance and your team’s performance**

**-Logical thinker with good analytical and problem-solving skills**

**-Up-to-date technical knowledge**

**-Understand Basic User & Security Group Active Directory administration.**

**-An in depth understanding of LAN, TCP/IP, Citrix environments as well as being able totroubleshoot laptops, desktops, thin client devices, Windows 2008 servers and above.**

**-Good interpersonal and customer care skills**

**-Good accurate records keeping**

Pay: RM2,000.00 - RM3,400.00 per month

**Benefits**:

- Work from home

Supplemental Pay:

- Performance bonus


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