Global Test Centre Support Analyst
7 days ago
**Duties & Responsibilities**:
**-Identify severity of case by asking the right questions, analyzing and allocating the caseappropriately based on its severity.**
**-Provide resolutions by identifying systematic problems, researching answers; guiding test centeradministrators through the corrective steps.**
**-Document details of cases and prioritize according to urgency and importance in Salesforce.**
**-Monitor support queues in Salesforce and take accountability in following through with end toend resolutions.**
**-Escalate urgent requests or those that require a more in-depth knowledge and understanding tothe attention of Level II Analysts and the Support Manager.**
**-Identify, recommend and communicate changes to existing procedures**
**-Work on projects and special initiatives as approved by team leads and managers.**
**Requirements**:
**-Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.**
**-Able to speak fluent English.**
**-You care deeply about your performance and your team’s performance**
**-Logical thinker with good analytical and problem-solving skills**
**-Up-to-date technical knowledge**
**-Understand Basic User & Security Group Active Directory administration.**
**-An in depth understanding of LAN, TCP/IP, Citrix environments as well as being able totroubleshoot laptops, desktops, thin client devices, Windows 2008 servers and above.**
**-Good interpersonal and customer care skills**
**-Good accurate records keeping**
Pay: RM2,000.00 - RM3,400.00 per month
**Benefits**:
- Work from home
Supplemental Pay:
- Performance bonus
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