Technical Support/ IT Support

7 days ago

Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

**Role Title: Global Test Centre Support Analyst**
**Job Type: Permanent with client**
**Work Mode: WFH**
- Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity.
- Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps.
- Document details of cases and prioritize according to urgency and importance in Salesforce.
- Monitor support queues in Salesforce and take accountability in following through with end to end resolutions.
- Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.
- Identify, recommend and communicate changes to existing procedures Work on projects and special initiatives as approved by team leads and managers.

**Job Types**: Full-time, Permanent

Pay: Up to RM3,650.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

  • Technical Support

    2 weeks ago

    Kuala Lumpur, Malaysia Ask Consulting Full time

    3-5 years of technical support experience is a plus. Working knowledge of HTML, CSS, Bootstrap and broad website concepts. Ability to multi-task and perform in a fast-paced environment. Experience with technical troubleshooting. Familiar with customer ticketing systems. Proficient with Microsoft Office apps. Previous Cell phone network experience is a...

  • Technical Support

    1 week ago

    Kuala Lumpur, Malaysia Career International FOS Search Full time

    **Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

  • Technical support

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trinity workforce Full time

    EVEN FRESHERS WHO CAN SPEAK MANDARIN CAN APPLYResponsibilitiesProvide technical support to customers via phone, email, or chat.Diagnose and troubleshoot hardware and software issues for clients.Document and track customer interactions and technical issues in the support system.Assist in the installation and configuration of software and hardware.Collaborate...

  • Technical Support

    1 day ago

    Kuala Lumpur, Malaysia CIFOS Full time

    **Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

  • Technical Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruitify_HR Full time

    Urgent Opening – Japanese Technical Support Location: Kuala Lumpur, Malaysia Salary: RM15,000/month Diploma or higher Language: Japanese Start Date: ASAPWe're hiring a skilled Technical Support professional with strong knowledge in: Web technologies, IAM (SSO, IDPs), Graph & SCIM APIs Webhooks, live streaming, mail servers, networks MAM/MDM/EMM solutions...

  • IT Support/ Technical Support- Indonesian

    5 days ago

    Kuala Lumpur, Malaysia Career International FOS Search Full time

    **DUTIES AND RESPONSIBILITIES**: - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service...

  • Technical Support

    5 days ago

    Kuala Lumpur, Malaysia Career international FOS Full time

    Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Applies Diagnostic techniques to...

  • technical support

    1 week ago

    Greater Kuala Lumpur, Malaysia Recruitify_HR Full time

    Company DescriptionNew & Urgent RequirementsTechnical SupportTechnical SupportROLE: - Technical SupportLocation: Kuala Lumpur, Malaysia. Salary: RM 15,000 Education: Diploma and above holder Joining Date: ASAP Required Skill-set : Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On,...

  • P2p Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa’s leading brands and expert teams...

  • IT Technical Support

    2 weeks ago

    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary**: **Responsibilities**: - Respond to and resolve requests/issues assigned through the ticketing system and ensure SLA is met. - Provide technical support on computers, IT peripherals, Telephone PABX, and mobile devices. - Manage and maintain computer asset inventory including hardware, software, and software licenses using ITAM solution. -...