IT Technical Support

2 weeks ago

Kuala Lumpur, Malaysia Tan Chong Group Full time

**Job Summary**:
**Responsibilities**:

- Respond to and resolve requests/issues assigned through the ticketing system and ensure SLA is met.
- Provide technical support on computers, IT peripherals, Telephone PABX, and mobile devices.
- Manage and maintain computer asset inventory including hardware, software, and software licenses using ITAM solution.
- Manage and maintain company mobile device including billing administration, new line registration or renewal, and mobile device setup.
- Develop and maintain IT Standard Operating Procedure (SOP) for IT Technical Support.
- Manage and maintain anti-virus agent and IT asset agent.
- Ensure all IT peripherals setups are complying with the defined standard.
- Support for office facilities setup requests such as conference meeting, online meeting.
- Support on events such as AGM and so on.
- Collaborating with other departments to support the organization’s cybersecurity framework.
- Any other duty & responsibility which the company may assign from time to time.

**Qualifications**:

- Bachelor’s degree in computer science (or related area) preferred.
- At least 2-3 Year(s) of working experience in the related field.
- Good written and verbal communication skills.
- Critical thinking and attention to detail.
- Good problem-solving and analytical skills.
- Positive, self-motivated individual who can complete tasks independently.
- Enthusiasm for continual learning, as well as able to contribute to team development.
- Team player who can perform under pressure and tight deadline.
- Flexible and able to adapt to a rapidly changing environment.
- Organizes own workload, sets priorities, and works within deadlines.

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- What is your current salary / last drawn salary?
- What is your expected salary?
- How long is your company notice period?
- Are you comfortable with fully onsite settings?

**Experience**:

- IT support: 2 years (required)

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