Service Desk Specialist

Tasks Service Desk Specialist 5-8 Years Kuala Lumpur -Malaysia - Responding to client support requests and contacting User to find out the nature of the problem. - Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. -...

**Isentia** is Asia Pacific’s leading media intelligence and insights company providing services to the world’s biggest brands and organisations. Powered by cutting-edge technology and a team of world-class experts, our mission is to help businesses leap forward where only genuine insight can take them. At Isentia, we are passionate about bringing the...

About The RoleAs a Service Desk Support Specialist (Mandarin Speaker) in our Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will have the opportunity to play a role in providing first-level technical support to end-users and ensuring the smooth operation of IT services. This role involves troubleshooting hardware and...

About The RoleAs a Service Desk Support Specialist in our Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will have the opportunity to play a role in providing first-level technical support to end-users and ensuring the smooth operation of IT services. This role involves troubleshooting hardware and software issues, managing...

**Job Brief**: Join our team in Sepang as a Group Desk Insurance Specialist, you'll handle travel insurance inquiries, manage bookings and changes, and process add-ons like baggage and seats. You'll also assist customers with claims, payments, and product details while ensuring accurate passenger records. Strong communication, organization, and booking...

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

**Role Purpose** To provide technical support to agents via floor walking activities and via acceptance of user interactions directly transferred to them by Service Desk Agents. Service Desk Experts provide responsive, professional and competent technical 2nd line support of incidents. They influence and improve the quality of knowledge articles as well as...

Hiring Head of Product Specialist for a Mobile company @Terangganu MalaysiaPostion - ManagerOpen to locals - Malaysian Nationality onlyEmployment Type : Full TimeRoles and Responsibilities :To work closely with distributor in managing dealers' portfolio by providing system support, i.e.: network, creation, modification and terminationProvide trade marketing...

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...