IT Support/ Technical Support- Indonesian

5 days ago


Kuala Lumpur, Malaysia Career International FOS Search Full time

**DUTIES AND RESPONSIBILITIES**:

- Responds to customer technical problems/issues related to hardware and networking via phone.
- Assists customers by diagnosing problems and providing resolutions for technical service.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of s product line, policies, and procedures.
- Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
- Focuses on delivering a positive customer experience according to products standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current products’ customers.
- Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM4,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
Schedule:

- Monday to Friday
Supplemental Pay:

- Performance bonus
**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- Indonesian (preferred)


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