Loans Operations Manager

6 days ago

Kuala Lumpur, Malaysia Citi Full time

**Loans Operations - Manager (C11)** The Transaction Svs Sr Supervisor is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transaction Capture team. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies. **Responsibilities**: - Supervise day-to-day operational to support Secured and Unsecured Loans products, includes loan booking & conversion, loan repayments, transactions, maintenances, refunds and exception processing. - Review instructions received and unit’s control reports to ensure all transactions and maintenances are carried out only by Authorized Personnel. - Ensure task quality of the team and solve unique transaction services issues/problems based on information analysis. Recommend new work procedures through an understanding of current procedures or technology enhancements to reduce cycle time in enhancing productivity and cost effectiveness - Coordinating with Third Party Vendor to ensure services delivered are in line with defined controls, agreed service standards and turnaround times to meet customers’ expectations. - Responsible for the department’s LBV and GL accounts. Understand the nature of the accounts and all irregularities are investigated and resolved timely. - Assist to build back-strength staff, evaluate team performance, identify training/development needs for all the assigned personnel and other personnel actions - Take responsible for the financial of the unit and to constantly finds opportunities to contribute to planning and budget management. - Manage assigned compliance and process reviews through the QRA(MCA) self-assessment exercise - Work with Products/Business to ensure any changes to existing products features and new products roll-out are aligned and duly supported. **Qualifications**: - 2-5 years of experience in a related role - Demonstrated project management skills - Ability to work under pressure and manage to deadlines - Ability to work in a fast-paced environment - Consistently demonstrates clear and concise written and verbal communication - Attention to detail and intermediate problem solving skills **Education**: - Bachelor’s degree/University degree or equivalent experience - **Job Family Group**: Operations - Transaction Services - **Job Family**: Transaction Capture Services - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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