Facilities Coordinator Receptionist

JLL supports the Whole You, personally and professionally.
**Job Title**: Facilities Coordinator Cum Receptionist
JLL supports the Whole You, personally and professionally.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
**Benefits to eligible employees, include**:
Annual Leave
Sick Leave
Staff referral bonus
On-the-job training
Promotion opportunities
Commercial health insurance
**Location**: Kuala Lumpur
**About the role**:
To achieve the timely and efficient delivery of Facility Management services to Client's staffs in Client’s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators.
**What this job involves**:
To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment:
Reception - Client relation with onsite staff and guests; Administrative works - PO and invoicing works on both Client and JLL side; On site facilities management.
Facility management
To ensure the overall upkeep of the workplace environment including but not limited to cleaning, security, pest control, plants, repair and maintenance and etc.
Ensured Key Operations Procedures are followed to ensure service standards are maintained.
Assist to monitor the Office Facilities & Critical Environment
Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.
Assist to deal with emergency and arrange ad-hoc repair
To follow established escalation procedures and incident reporting procedures
Keep good communication with landlord and have the monthly meeting with Landlord.
FM related small project management, and event supports.
Landlord management
Customer Service / Client Relationships
Keep good communication with on-site stakeholders.
Preparing reporting as required including monthly report and CEM KPI review etc.
Regular collect client feedbacks and organize actions
Customer complaints handling.
Reception Front Desk Service
Represent Client as front face of the office.
To greet clients, handle telephone call, book conference room, office equipment.
Security management
To coordinate vendor to maintain/repair security system and CCTV system.
Responsible for Regional Badge Operation supporting ASEAN and Korea.
Badge management for SGP
Other Security responsibilities including dawn raid and etc.
Office equipment & environment management
Ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
Ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service
To arrange office soft service. To purchase office consumption (paper, stationery and pantry stuff etc.) and deal with printing materials. To report and submit purchase request for client approval, purchase from approved supplier and ensure they are delivery on time with accurate quantity.
To handle confidential document destruction and document archiving.
Assist for the safe keeping confidential document such as bank license and related documents.
Vendor management
To assist with the selection of the contractors.
Monitor the contractor’s works.
Evaluate the contractors’ service performance.
Payment/ billing management
Assist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.
Responsible for Client's PO and invoicing works, and JLL PO and invoicing works
To assist update premise pool/general pool allocation key on monthly basis.
Space management
Assist to provide the accurate seating plan to support space management on monthly basis.
Associate's degree in Business Administration or related field
At least 2 years experience in Corporate Facilities Management role
Strong interpersonal skills
Ability to work independently and as part of a team
Proficiency in English (spoken and written)
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability