Customer Relationship Management Executive
6 days ago
Process customer order, prepare DO & Inv
- Perform, monitor & verify distribution goods
- Arrange, book and prepare invoices for transport
- Arrange for delivery of R&D sample and prepare R&D sample submission letter to customer
- Record stock take finished goods
- Maintain and update the CRM database to ensure data accuracy and integrity.
- Collaborate with sales, retail & e-commerce teams to ensure a seamless customer journey
- Manage and maintain the marketing calendar for rewards and CRM campaigns across all relevant channels.
- Provide internal teams with support on CRM platform functionalities, including training on best practices and troubleshooting.
- Additional job will be assigned by the superior or management as and when necessary
**Qualifications**
- Analytical Skills, Communication, and Customer Experience skills
- Experience in Customer Retention and Sales
- Preferred from food manufacturing industries
- Excellent interpersonal and communication skills
- Ability to analyze data to improve customer relationships
- Previous experience in a customer-facing role
- Bachelor's degree in business, Marketing, or related field
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
Work Location: In person
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