L1 Application Support

WE ARE HIRING - TECHNICAL SUPPORT SPECIALIST - L1 Job Title: Technical Support Specialist - L1 Location: Bangsar South, Malaysia **Responsibilities**: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Take calls and service...

Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or Adstreamers andescalate to the...

**Responsibilities** - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other...

Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issues raised by clients or internals and escalate to the next level if can’t be solved beyond the experts. - Communicate to other department...

Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

Title: L1 Service Desk AnalystKey ResponsibilitiesHandle IT support via phone, email, chat, or ticket system.Log and manage issues using IT tools (e.g. ServiceNow, BMC Remedy).Troubleshoot basic issues like:Password and account accessEmail and system loginWi-Fi, VPN, and network connectionMicrosoft Office and common applicationsEscalate unresolved issues to...

Hiring L2 Support Expert and L1 SupportApplication Support | Trouble Shooting | L2 Technical Support | No-SQL | Linux/UNIX | HTTP | JSON/XML | Java Script | BashOverview:L2 Support Expert is software focused, technology savvy and forms part of our Global Customer Support teamThe role requires strong technical skills, good communication skills, troubleshoot...

**Your Responsibilities** - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Own and track tickets within SLAs - Identify, resolve or manage the resolution of system issues - Take calls and service ticket requests on a ticket system - Supports internal clients with system admin tasks and...

**Main accountabilities** - Manage and track support tickets through their lifecycle using IT service management tools - Create and maintain technical documentation, including standard operating procedures and troubleshooting guides - Support regular testing activity, ensuring product knowledge is kept up to date - Conduct root cause analysis for recurring...