Application Support Specialist
6 days ago
Responsibilities
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issues raised by clients or internals and escalate to the next level if can’t be solved beyond the experts.
- Communicate to other department and teams, keeping stakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help them understand more complex issues and configurations
- Own and track tasks within SLAs
**Requirements**:
- Demonstrated success at troubleshooting and excellent communication skills
- Strong knowledge and skills in at least 4 areas from the list below:
- No-SLQ (Mongo)
- Linux/UNIX systems
- JSON and XML syntax
- Restful API
- GIT (understanding, work experience)
- Basic scripting and programming: XML, JavaScript and Bash
MUST HAVE
- Application support experience in L2.
- API, FTP, Network, AWS, Unix,
- Good analytical thinking and problem-solving skills.
Pay: RM5,500.00 - RM7,500.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Application support: 3 years (preferred)
- scripting: 2 years (preferred)
- SQL: 2 years (preferred)
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