Application Support Specialist

6 days ago


Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

Responsibilities
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issues raised by clients or internals and escalate to the next level if can’t be solved beyond the experts.
- Communicate to other department and teams, keeping stakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help them understand more complex issues and configurations
- Own and track tasks within SLAs

**Requirements**:

- Demonstrated success at troubleshooting and excellent communication skills
- Strong knowledge and skills in at least 4 areas from the list below:

- No-SLQ (Mongo)
- Linux/UNIX systems
- JSON and XML syntax
- Restful API
- GIT (understanding, work experience)
- Basic scripting and programming: XML, JavaScript and Bash

MUST HAVE
- Application support experience in L2.
- API, FTP, Network, AWS, Unix,
- Good analytical thinking and problem-solving skills.

Pay: RM5,500.00 - RM7,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Application support: 3 years (preferred)
- scripting: 2 years (preferred)
- SQL: 2 years (preferred)



  • Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Responsibility: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Own and track tickets within SLAs - Identify, resolve or manage the resolution of system issues - Take calls and service ticket requests on a ticket system - Supports internal clients with system admin tasks and product...


  • Bangsar South, Malaysia BD Malaysia Full time

    Job Description SummaryThis position requires 1-5 years technical/customer support experience with the opportunity for accelerated growth. As a Customer Support Specialist, you will be the first voice the client will hear and the first level of support. Your responsibility will be to accept inbound calls from doctors, nurses, pharmacies, and other healthcare...

  • Application Support

    4 days ago


    Bangsar South, Malaysia Tentacle Technologies Sdn Bhd Full time

    **Description** Our client is a leading E2E solution provider, company partner dedicated to unlocking IT systems across regions, is actively passionate talent to join their dynamic team. This role offers an exciting opportunity to the growing team in Malaysia. By joining the team, you'll help create a smooth and seamless experience for customers...


  • Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    **Your Responsibilities** - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Own and track tickets within SLAs - Identify, resolve or manage the resolution of system issues - Take calls and service ticket requests on a ticket system - Supports internal clients with system admin tasks and...


  • Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    **Responsibilities** - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other...


  • Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...


  • Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...


  • Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...


  • Bangsar South, Malaysia W Generation Full time

    Position : Regional Sales Support Specialist Salary Range : up to RM 7,000 Location : Bangsar South, KL Working Hours : Monday - Friday **Responsibilities**: - Provide comprehensive **administrative support** to Sales leadership, including **travel arrangements**, **presentation preparation**, **market research**, and submission of **marketing and IT...


  • Bangsar South, Malaysia Tri Wind Technology Sdn Bhd Full time

    Job SummaryLenovo PCCW Solutions (LPS) is seeking a proactive and customer-focused IT Support Specialist to join our Internal IT team. This role will provide critical technical support to our employees, ensuring seamless operation of IT systems, resolving hardware/software issues, and maintaining high levels of user satisfaction. The ideal candidate will...