Admin Assistant for Tour Department

An admin assistant for a tour operation is a crucial role that supports the smooth running of tour-related activities and ensures that all Tour planning, customer inquiries, and documentation are handled efficiently. Here are some of the key tasks an admin assistant in a tour operation might be responsible for:
1. **Customer Support and Communication**
- Providing information about tours, itineraries, pricing, and availability.
- Handling bookings and cancellations.
- Sending out confirmations, itineraries, and other travel-related documents to customers.

2. **Booking and Reservations**
- Assisting with tour bookings and ensuring all details are correctly entered into the system.
- Coordinating with suppliers like hotels, transport providers, and local guides to confirm bookings.
- Managing reservations for group tours and special requests.

3. **Administrative Support**
- Managing and maintaining customer databases, keeping track of bookings, payments, and customer information.
- Ensuring that all required paperwork, such as travel permits, insurance, and documentation, is in place for the tours.
- Maintaining an organized filing system for tour-related documents.

4. **Itinerary and Logistics Coordination**
- Assisting in the creation and customization of itineraries based on client preferences.
- Coordinating transportation, accommodation, and activity logistics for the tour.
- Preparing necessary travel documents such as vouchers, tickets, and schedules.

5. **Financial Administration**
- Processing payments and handling financial records for bookings and services.
- Monitoring invoicing and ensuring that all financial transactions are correctly recorded.
- Assisting with budgeting and cost planning for tours and events.

6. **Marketing and Promotion**
- Helping create and distribute marketing materials, such as brochures, flyers, and social media posts.
- Updating the company’s website or booking platforms with new tours, availability, and promotions.
- Assisting in customer feedback collection and managing post-tour surveys.

7. **Tour Operation Support**
- Assisting with on-the-ground tour operations by liaising with tour guides and suppliers.
- Preparing and organizing any necessary materials for tours, such as maps, itineraries, and emergency contacts.
- Keeping track of customer feedback during and after the tour for quality improvement.

8. **Inventory Management**
- Maintaining and keeping track of supplies like brochures, tour merchandise, or travel kits.
- Ordering materials as needed for upcoming tours.

9. **Event Planning**
- Assisting in organizing special events or group tours, including logistics, venues, transportation, and activities.
- Coordinating group check-ins and managing communication with clients before and during events.

Key Skills for the Role:

- **Organizational skills**: To manage multiple bookings, itineraries, and customer requests.
- **Communication skills**: To interact effectively with customers, suppliers, and colleagues.
- **Attention to detail**: Ensuring that all information and documentation is correct.
- **Customer service**: Handling client queries with professionalism and a friendly attitude.
- **Technology skills**: Using booking systems, CRM software, and other administrative tools.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Holidays

Work Location: In person