Technical Support Executive

2 weeks ago

Ara Damansara, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Role : Technical Support Executive - Mandarin + English**

**Type : 24 months Contract**

**Location : Ara Damansara (Nearby LRT)**

**Working hours / days : 24/7 Rotation Shift (2 off days rotation)**

**Salary : Basic RM3,100 + Shift RM400 + KPI RM500**

**Responsibilities**:

- Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
- Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
- Conducting basic probing to determine the next action for any software related to enquiries

**Requirements**:

- Excellent English & Mandarin verbal communication skills
- Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
- Must be willing to work on rotational shifts
- Must be willing to work in Ara Damansara

**WHY JOIN US**:

- Monthly fun and exciting staff activities
- We are located nearby shopping malls and housing area
- Nearby LRT Station

**Benefit**:

- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Nice Working Environment
- Free Shuttle Van Provided from Various Location
- Fun Filled Environment with Events and Activities/ Team Outing

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Are you able to read and write in Mandarin?
- Are you willing to work on 24/7 rotation shift?
- When is your availability date to join?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Work Location: In person

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