Technical Support Up to 4k

1 day ago


Ara Damansara, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time 14,400 - 60,000 per year

Hiring for a well know BPO Industry (Open for Fresh Graduate)

Working type : Contract 24 months

Working hours : 24/7 Rotational Shift

Working Days : 5 Days & 2 days Off rotational

Location : Ara Damansara (Nearby LRT)

Salary : Between RM 3,000 - RM 4,000

Responsibilities:

  • Provide continuous technical support via telephone and email related to the product
  • Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem
  • Identify the level of technical knowledge and adjust technical communications to solve customer's problem
  • Conducting basic probing to determine the next action for any software related to enquiries

Requirements:

  • Candidate must possess at least a SPM.
  • Required language(s): Mandarin/Cantonese and English
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
  • Applicant must be willing to work on rotational shifts and off day
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

Job Types: Full-time, Contract, Fresh graduate

Contract length: 24 months

Pay: RM3, RM3,800.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Ara Damansara: Reliably commute or planning to relocate before starting work (Required)

Education:

  • STM/STPM (Required)

Language:

  • English (Required)
  • Mandarin (Required)

Location:

  • Ara Damansara (Preferred)

Work Location: In person



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