Technical Support

7 days ago

Damansara, Malaysia Techtiera Sdn Bhd Full time

**Responsibilities**
- Identifying software solutions.
- Troubleshooting technical issues.
- Diagnosing and identifying bugs.
- Speaking to employees to quickly get to the root of their problem.
- Providing timely and accurate employee feedback.
- Talking employees through a series of actions to resolve a problem.
- Following up with employees to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Review Logs and understand the issue
- Monitoring alerts and Dashboards

**Qualifications/Experience**
- BSc in Computer Science or related field.
- A technical mindset with great attention to detail.
- Understanding of software quality assurance principles.
- Experience with software development lifecycle (SDLC) processes.
- Experience with service-oriented architecture (SOA).
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience in Logs Monitoring tools like Grafana
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication skills
- Understanding of web security standards and best practices.
- CRM knowledge will be a plus
- Experience with Tech Support on L1 and L2 level
- Able to review Logs and understand the issue
- Ability to perform root cause analysis and reports
- Confident with SQL and writing database queries
- Keen to work with dashboards and alerts and how to respond to those on a timely manner
- Able to work under pressure when issues occur
- Basic understanding of javascript and python
- Knowledge in Metatrader platforms and networking

**Job Type**: Contract
Contract length: 12 months

Pay: Up to RM8,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Night shift

**Experience**:

- Log Monitoring Tools: 3 years (preferred)
- Linux: 3 years (required)
- Trading Application: 1 year (preferred)

Work Location: In person

Application Deadline: 05/18/2025

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