Technical Support Specialist

5 days ago

Damansara, Malaysia Diksha Technologies Sdn Bhd Full time

Job Location : Selangor **Responsibilities**: - Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem - Identify the level of technical knowledge and adjust technical communications to solve customer’s problem - Conducting basic probing to determine the next action for any software related to enquiries **Requirements**: - Excellent English & Mandarin verbal communication skills - Fresh Graduates who are interested to start their career in a call centre are also encouraged - Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply - Must be willing to work on rotational shifts - Must be willing to work in Ara Damansara WHY JOIN US: - Monthly fun and exciting staff activities - We are located nearby shopping malls and housing area - Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) Benefit: - 5 working days in a week - EPF & SOCSO - Sick leave - Annual leave - Quarterly staff recognition and appreciation - Nice Working Environment - Free Shuttle Van Provided from Various Location - Accommodation Provided - Fun Filled Environment with Events and Activities/ Team Outing CAREER GROWTH & TRAINNING PROGRAMS: - Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager - iSTAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company. - English Training - Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills. - IJP - Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session. **Job Types**: Full-time, Contract Contract length: 12 months Pay: Up to RM3,000.00 per month **Benefits**: - Additional leave - Health insurance - Opportunities for promotion - Professional development Schedule: - Day shift Supplemental Pay: - Performance bonus - Yearly bonus

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