Application Support Specialist
5 days ago
Position : Application Support Specialist
Salary : RM 3,000 - RM 4,200
Location : Kepong
Working Days / Time : 8.30am - 5.30pm / Mon - Fri
**Job summary**
Frontline support for customer software related inquiries and problem-solving.
**Responsibility**
- Perform onsite training to clients and presentation to new and existing clients on product features.
- Prepare and develop of documentation on software user guide and software customization request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system.
- Be on standby(on-call) roster duty to support users remotely
- Travel to various locations overseas to provide support (international Team only).
- Any ad hoc tasks assigned from time to time by management.
**Requirement**
- Minimum diploma level education in IT related field.
- Fresh-grads are welcomed but preferably with 1 year of working experience in the IT or customer support related field (product training will be provided).
- Have an understanding and knowledge in SQL command and networking.
- Ability to multitask and set priorities of work within deadlines.
**Job Types**: Full-time, Permanent
Pay: Up to RM4,200.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Work Location: In person
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