IT Service Desk
1 week ago
_**Job Scope**:_
- Partner with the rest of IT SSC team for knowledge transfer & to provide support to local BU.
- Application performance monitoring using Dynatrace tool
- Log & monitor status until closure of Request or Incident in the ServiceNow ticket system
- Initial assessment of service requests and incidents including update of details of the requests in the ServiceNow ticket system
- Provide support services meeting agreed SLA.
- Provide Dashboard/Report showing supporting tickets statistics & analysis.
- Planning, execution & monitoring for assigned tasks.
- Initiate improvement tasks whenever necessary.
- Provide Local BU communication plan, contents and manage local BU responds.
- Support Portfolio Delivery Lead in BAU maintenance.
- Manage risk, resolve issues, escalate whenever appropriate.
- **Job requirements**:_
- Degree or Diploma in IT or equivalent.
- At least 2 years of experience onwards in IT Application Support. (Can be L1 or L2)
- Exposure in helpdesk type of support & multi-national regional support.
- DYNATRACE, LINUX / Window or any scripting language.
- Articulate, with good oral and written communication skills.
- Adaptable, able to interact and build relationships with people from a diverse range of backgrounds.
- Fast learner with a willing attitude. Intellectually rigorous, with strong analytical skills and a passion in a team leader role.
- ITIL is preferable
- Multiple headcounts for both L1 and L2
Pay: RM4,000.00 - RM8,500.00 per month
Schedule:
- Monday to Friday
**Experience**:
- IT SOFTWARE /APPLICATION SUPPORT: 2 years (preferred)
- L1/L2 Application Support: 2 years (preferred)
Work Location: In person
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