Front Desk Receptionist

1 day ago


Damansara Selangor, Malaysia BENPHYSIO GROUP Full time 24,000 - 30,000 per year

BENPHYSIO GROUP is hiring a Full time Front Desk Receptionist role in Kota Damansara, Selangor. Apply now to be part of our team.

Requirements for this role:

  • Flexible hours available

Requirements for this role:

  • 0 year of relevant work experience required for this role / fresh graduate are welcome
  • Can speak Mandarin
  • Expected salary: RM2000 - RM2500 per month
  • Full time hours
  • Looking for candidates who are available to work:

  • Any time

  • Working rights required for this role

  • Client Interaction & Customer Service

  • Greet clients warmly upon arrival and assist them with check-in.

  • Handle client enquiries via phone, WhatsApp, email, and walk-ins in a professional manner.
  • Provide accurate information about Benphysio's services and offerings.
  • Manage client feedback and escalate complaints to the Branch Manager/HR when necessary.

  • Appointment & Scheduling Management

  • Coordinate and schedule physiotherapy appointments for clients.

  • Maintain and update physiotherapist schedules to ensure optimal time utilization.
  • Send appointment reminders and follow-ups to clients.

  • Administration & Records Management

  • Maintain accurate client records and update the system accordingly.

  • Ensure confidentiality of patient information in compliance with company policies.
  • Prepare and update daily/weekly appointment logs and reports.

  • Operational Support

  • Assist in organizing branch-level events or activities when required.

  • Support physiotherapists in managing their schedules and client flow.
  • Ensure reception area is clean, tidy, and welcoming at all times.

  • Other Duties

  • Carry out ad hoc administrative tasks assigned by Branch Manager or Head Office.

  • Uphold company values and maintain professionalism in all client interactions.
  • Help in esnure the cleanliness of the outlet/branch

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