Front Desk/Admin Officer

2 weeks ago

Ampang Selangor, Malaysia Pet Universe Sdn. Bhd. Full time 30,000 - 40,000 per year
Job Description

Front Desk & Customer Service:

  • Act as the first point of contact for students, pet owners, and visitors.
  • Answer and manage incoming calls, WhatsApp, emails, and social media inquiries.
  • Provide information regarding academy courses, enrolment, fees, and schedules.
  • Manage bookings for grooming services, workshops, and training sessions.
  • Welcome and assist visitors, ensuring a professional and friendly experience.

Administrative Support:

  • Maintain accurate student records, attendance lists, and course documentation.
  • Prepare enrolment forms, invoices, receipts, certificates, and reports.
  • Handle payments, cash collection, and petty cash management.
  • Assist in scheduling classes and coordinating with grooming instructors.
  • Manage filing systems (physical and digital) for academy operations.

Operational & Coordination:

  • Support the planning and execution of academy events, promotions, and open days.
  • Monitor and maintain inventory of grooming tools, products, and office supplies.
  • Ensure the reception and academy area remain clean, organised, and presentable.
  • Follow up with clients regarding outstanding payments or renewals.
  • Assist with any ad-hoc administrative duties as assigned by management.
Requirements
  • Minimum SPM or equivalent; Diploma in Business Administration or related field is an advantage.
  • At least 1 year of experience in administration, front desk, or customer service (experience in pet-related/education industry is a plus).
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic social media platforms.
  • Proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Ability to work independently and as part of a team.
  • Comfortable working in an environment with animals. (Pet lover is a must)
  • Able to start immediately is an added advantage.

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