Application Support Agent
2 weeks ago
Position : Application Support Agent
Salary : RM 3,000 - RM 4,500
Location : Damansara Uptown
Working Days / Time : 6.00pm to 6.00am (Night Shift)
**Job summary**
**Responsibility**
- Create, track, and update support tickets within the system to document issues, solutions, and user interactions.
- Perform basic troubleshooting and resolve common technical issues.
- Escalate complex or unresolved issues to Team Leader, following the appropriate escalation procedures.
- Ensure a smooth handover of ongoing issues or tasks for the next shift, including detailed documentation of the status of open tickets.
- Contribute to and maintain a knowledge base with solutions for frequently encountered issues.
- Provide excellent customer service by keeping users informed of the status of their requests, troubleshooting steps, and resolution timelines.
- Adhere to all operational processes, including service level agreements (SLAs), security guidelines, and internal documentation standards.
- Track, follow-up and resolve any outstanding customer issues.
- Perform any ad-hoc tasks assigned by management as needed
**Requirement**
- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Good in SQL command and networking tools.
- Ability to multitask, fast learner and able to set priorities to complete work within deadlines.
- A service-oriented mindset, with a dedication to providing positive user experiences.
**Job Types**: Full-time, Permanent
Pay: Up to RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Evening shift
- Night shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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