Live Customer Support Agent
2 weeks ago
**Role : Live Customer Service Agent : Japanese speaker**
**Location : Damansara Uptown, Imazium**
**Working days / Hour : Mon to Fri, 8am to 5pm**
**Type : Permanent**
**Responsibilities**:
- Call Center Sales Agent responsible for achieving call center metrics and driving
sales ecommerce revenue for clients.
- Assist customers in purchasing client products online, by walking them step by step
through purchase, or building a custom cart and sending the link to the customer for purchase.
- When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
- Triage support and billing inquiries and direct customers to the appropriate channels
**Requirements**:
- Min Diploma / Degree in any field.
- Local with JLPT N1 or native Japanese-At least 1 year experience in BPO Customer Service or sales
- Experience as a sales representative in a call center environment
- Direct SaaS/Cloud/Platform selling experience
- Direct Cloud PBX Product selling experience
- Salesforce CRM experience preferred
- Knowledge of solution-selling technique
- Utilize Customer Relationship Management (CRM) tool
**Job Types**: Full-time, Permanent
Pay: RM8,000.00 - RM9,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you having JPLT Cerificate?
- When is your availability date to join?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Japanese (preferred)
- English (preferred)
Work Location: In person
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