Customer Service Agent

1 day ago

Damansara Utama, Malaysia EPS Ventures Sdn Bhd Full time

**We're Hiring: Customer Service Agent (Mandarin Speaker)**:

- Location: CP Tower, Petaling Jaya (Next to MRT Phileo Damansara)_
- Start Date: 7 July 2025_

Are you a people-person who enjoys solving problems and delivering exceptional service? Join a leading name in digital banking and be part of a dynamic team dedicated to supporting customers across various digital platforms

**Role Overview**

**Working Details**
- **Work Mode**: On-site at CP Tower, Petaling Jaya
- **Public Transport Access**: 2-min walk from MRT Phileo Damansara
- **Working Hours**: Rotational Shifts (Morning, Afternoon, Evening, Night)
- **Schedule**: Monday to Sunday (5-day work week, rotational basis)

**Compensation & Benefits**
- **Basic Salary**: Up to RM4,000 (Negotiable based on experience)
- **Language Allowance**: RM500
- **Shift Allowance**: Up to RM300 (Evening/Night shifts only)
- **Quarterly KPI Incentives**: RM400 - RM1,800
- **Overtime Pay**: Eligible, based on business requirements

**Who Should Apply?**
- **Languages Required**: Fluent in English (written & spoken) and **Mandarin (spoken only)**:

- **Fresh Graduates** with strong English communication skills are welcome
- Willing to undergo an **assessment** as part of the hiring process
- Tech-savvy and comfortable assisting with **digital and online banking platforms**

**Your Responsibilities**
- Resolve inquiries related to **digital banking services**:

- Maintain up-to-date knowledge of products and services
- Document interactions accurately using CRM systems
- Collaborate with internal teams to improve service delivery
- Consistently meet monthly **KPIs and service standards**

Why Join Us?
- Gain **valuable experience** in the digital banking sector
- Be part of a **diverse and supportive** customer experience team
- Enjoy **structured growth opportunities** and performance-based rewards
- Work in a **modern office** with easy MRT access

**Job Type**: Permanent

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Language**:

- Mandarin (preferred)

Work Location: In person

Expected Start Date: 07/07/2025

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