Special Services Support Agent

2 days ago

Damansara Selangor, Malaysia Federal Express Services (M) Sdn Bhd Full time 30,000 - 60,000 per year

About the Role:

Join us as a Special Services Support Agent and be at the center of our operations, ensuring tasks run smoothly and efficiently across the organization. In this role, you'll tackle unique challenges, coordinate team activities, and help shape processes that improve how we deliver special services.

You'll collaborate with diverse teams, contribute to meaningful improvements, and directly impact operational excellence. If you thrive on problem-solving, process optimization, and working in a fast-paced, dynamic environment, this role is perfect for you.

Fluency in Mandarin is essential, giving you the opportunity to support and connect with our global operations while making a tangible difference every day.

Key Responsibilities:

  • Provide guidance and support in completing tasks related to special services support.
  • Handle escalated or more complex issues that arise within the scope of special services support.
  • Coordinate team activities, including those involving agency contract staff, to ensure efficient operations.
  • Assist supervisors or managers in their day-to-day activities related to special services support.
  • Contribute to the design, review, and implementation of processes and procedures for improving special services support operations.
  • Collaborate with cross-functional teams to streamline workflows and enhance service delivery.
  • Serve as a point of contact for resolving issues and addressing concerns related to special services support.
  • Stay updated on industry trends and best practices in special services support to inform decision-making and strategy development.

Minimum Requirements:

Education:

  • Diploma or equivalent

Experience:

  • Minimum 1 year of relevant work experience
  • Fresh graduates are also encouraged to apply

Knowledge, Skills, and Abilities:

  • Strong written and verbal communication skills
  • Excellent planning and organizing skills
  • Strong interpersonal skills
  • Good judgment and decision-making abilities
  • Effective team-working skills
  • Strong problem-solving skills

Language Requirement:

  • Fluent in Mandarin (both spoken and written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Strong command of English (both spoken and written)

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