Application Support
1 day ago
**Position**: Application Support & Admin Executive (Junior Level)
**Department**: Support Ops
**Salary Range**: RM1,700 - RM2,000
Key Responsibilities
**Ticket Handling & Incident Management**
- Respond to client support tickets within agreed Service Level Agreements (SLAs).
- Troubleshoot, resolve, and document issues in the support system.
- Escalate complex cases to senior support or technical teams when required.
**Service Request Fulfillment**
- Process and deliver client service requests (e.g., database export, account management, reporting).
- Ensure requests are completed accurately and within timeline.
**Customer Communication**
- Maintain clear, professional, and timely communication with clients.
- Provide regular updates until closure of issue or request.
**Knowledge Base & Documentation**
- Contribute to FAQs, troubleshooting guides, and internal documentation.
- Suggest improvements to support processes and workflows.
**Collaboration & Growth**
- Work closely with the support team to share knowledge.
- Participate in training programs to enhance technical and soft skills.
- Implement T-Shape skill set
Growth Path
The Junior Support Executive role provides a foundation for career progression into:
- **Support Executive / Senior Support Executive** (higher base, higher KPI targets)
- **Support Team Lead** (managing a small team and escalations)
- **Specialist Roles** (System Admin, Technical Support Engineer, or Client Success)
**Job Types**: Full-time, Fresh graduate
Pay: RM1,700.00 - RM2,000.00 per month
Work Location: In person
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