Application Support Specialist

4 days ago

Subang Jaya Selangor, Malaysia Rhenus Logistics Full time

Who we are

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

Our global business operations and annual turnover amounting to EUR 8.2 billion. 41,000 employees work at 1,330 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.

What you'll be doing

We are seeking a dedicated and service-oriented
IT Support Specialist (Level 1)
to provide efficient technical support to users across the APAC region. The ideal candidate is proactive, analytical, and passionate about delivering high-quality IT services while continuously improving processes and user experience.

You will be contributing to that vision by…

  • Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
  • Assist users with matters related to business applications and IT systems.
  • Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
  • Log, escalate, and follow through on all support requests and incidents until closure.
  • Identify operational gaps and contribute ideas for continuous improvement in IT service management.
  • Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
  • Support training initiatives by providing input on user training needs and conducting knowledge-sharing sessions.
  • Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
  • Maintain and update internal knowledge base documentation for IT support and end-user references.
  • Take ownership of assigned projects, ensuring timely completion and quality deliverables.
  • Internalize feedback to continuously enhance work quality and performance.
  • Be available for domestic and international travel when required.
  • Perform other related duties as assigned by the immediate superior.

What skills & experience you'll bring to us

  • Minimum Higher Secondary / STPM / A-Level / Certificate / Diploma or higher in any field.
  • At least 1 year of related work experience; fresh graduates are encouraged to apply.
  • Proficient in English and local language(s), both written and verbal.
  • Fluency in Mandarin (spoken and written) is an added advantage.
  • Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred.
  • Computer literate and willing to learn user support, troubleshooting, and business applications.
  • Strong communication skills with the ability to explain technical information clearly.
  • Excellent attention to detail, time management, and ability to meet deadlines.
  • Adaptable to changing environments and dynamic business needs.

Get in touch today

To apply for this exciting opportunity, please submit your resume outlining your relevant experience. Apply now to join a team dedicated to innovation and personal growth. Your next career move starts here at Rhenus

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