Support Specialist

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View(TM).

Job Description

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ's success.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems. In this role, support is for Workstation support ( Windows), Microsoft 365 (M365) applications, including M365 Online, OneDrive, Teams, SharePoint, Power Platform, and Audio-Visual support etc.

What you'll do:

• Provide L1 and L2 support for Laptops/desktops

• Provide L1 and L2 support for Windows, M365 platform, Network, WiFi, and printers

• Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

• Support MS Team AV set up and troubleshooting. e.g. Logitech AV systems

• Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.

• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.

• Collaborate with various managers and other IT personnel to improve existing processes, increase automation, and meet application goals.

• Demonstrate technical capability and be a self-starter. Possess strong organizational skills and a customer service mindset.

• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.

• Escalate issues to appropriate teams within IT as needed.

• Maintain records of all IT-related issues using an in-house ticketing system.

• Maintain good relationship with internal clients

Qualifications

• BS/ MS degree in Computer Science, Engineering or a related subject.

• 2 - 3+ years of experience in Desktop support Windows / Microsoft 365 administration and problem solving.

• 2 - 3+ years of experience in L1 and L2 support

• Knowledge and experience troubleshooting these specific platforms: Windows, Teams, OneDrive, SharePoint, and Intune

• Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule.

Additional Information

• Exciting work environment that brings people together
• Use the latest digital technologies
• Ongoing trainings to support your development
• Opportunities for personal and professional growth
• Hybrid work

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the