Training Associate
2 days ago
**Summary**:Provide learning administrative services to support client learning and data management needs
**Duties and Responsibilities include the following**:
- Perform data entry as it relates to learning administration
- Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
- Make certain client standard operating procedures, processes and service level agreements are maintained
- Identify and trouble shoot discrepancies and issues
- Escalate issues to Manager for resolution
**Qualifications**:
- Entry level for bachelor’s degree or 2 years of successful working experience in:
- A learning organization
- Training administration (preferred but not required)
- Customer service
- Knowledge of and experience with learning management systems (preferred but not required)
- Experience in Microsoft Office suite
- Team-oriented but self-motivated and able to work with mínimal supervision
- Demonstrated attention to detail, strong quality focus, and well organized
- Successful prioritization of work requirements and multitasking, as necessary
- Analytical and problem solving skills
- Client focused to build and maintain professional working relationships
- Ability to remain flexible and adaptable to constant change
- Effective oral and written communication skills with clients, leadership and team members
**Job Requirements**:
- Good communication skills (English)
- Must be able to perform a dual role in data processing and technical helpdesk support
- Experience managing Learning Management System (LMS) would be an advantage.
- Experience in managing ticketing tools such as ServiceNow would be an advantage.
- Must be able to work on shift rotating.
- Fresh graduate is encouraged to apply.
**Job Types**: Full-time, Permanent
Pay: RM3,200.00 - RM3,400.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Work from home
Work Location: In person
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