Regional Salesforce Business Analyst, Pricing

1 week ago

Klang, Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

Salesforce is the source of truth for the prices quoted to customers, and the data is used for various purposes: billing/invoicing, pricing analytics, etc. Therefore, it is critical that Salesforce is updated with the correct pricing data, configurations and controls.

Given the growing number and complexity of requests, we are looking for a Salesforce Business Analyst to manage all these Salesforce changes, and implement the changes with the Pricing Business Partners, Tech, Product and Country Stakeholders.

**Responsibilities**:

- Responsible for maintaining Salesforce as the source of truth for all pricing-related data and controls
- Scope and implement all pricing-related changes to Salesforce Sales Cloud, in collaboration with the Pricing Business Partners, Scrum Master and Salesforce Developers
- Interpret business requests into technical requirements, through JIRA tickets and/or Business Requirement Documents (BRD)
- Onboard new sales channels into pricing controls (on Salesforce Sales Cloud)
- Recommend improvements to existing solutions or processes, in order to improve the efficiency and speed of pricing-related changes on Salesforce

**Requirements**:

- At least 2 years of experience in in sales operations, business analyst or related fields
- Prior experience and strong knowledge (Role Hierarchy, Approval Process, Flow, Objects, Record Types) in Salesforce (Sales Cloud) is essential
- Knowledge in Agile and SCRUM methodologies, using JIRA and Confluence, is preferred
- Ability to navigate through ambiguous situations, and being action-oriented
- Prior background in retail, eCommerce, logistics or transportation industries will be advantageous

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