Customer Service
1 day ago
**Requirements**:
- At least 1 year of customer service work experience, with experience in customer service management is preferred.
- Demonstrated professional customer service skills with a respectful, positive attitude, and strong adaptability.
- Excellent spoken and written communication abilities in both Mandarin & English.
- Demonstrated analytical and problem-solving skills.
- Ability to grasp technical and financial concepts with ease.
- Working knowledge and understanding of the Internet, familiar with the blockchain industry is preferred.
- Able to work on shift.
**Responsibilities**:
- Respond effectively and efficiently with customers through various channels.
- CCRIS of customer account opening information and daily management of merchant and customer information files;
- Responsible for tracking and maintaining customers' online orders, collating and compiling daily order report;
- Develop rapport with customers to understand and adequately make appropriate requirements for development and support requests.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Provide recommendations within the area of expertise to support customer needs.
- Handle order complains in a timely manner, form a work log, and provide timely feedback on abnormal problems.
- This position is one (1 ) year renewable contract
**Benefits**:
- EPF
- Socso
- EIS
- Medical Leave
- Annual Leave
- Work From Home
Additional Benefits
- Shift Allowance
- Near to Public Transport
- 5 Working Days
- Training Provided
- Bonus
-
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