Customer Support Specialist

**Do you enjoy working with customers to solve complex technical problems?**

**Would you like to collaborate with teams to deliver world-class customer service?**

**Join our award-winning Customer Support team**

Customer Support Specialists are problem solvers at heart and dedicated to providing effortless customer experiences. They expertly troubleshoot, diagnose, and resolve customer issues for all Linode products and services. Their functional purpose is to foster an environment in which customers can learn, grow, and be successful.

**Become a trusted advocate for customers**

In this role, you are the first point of contact for a wide variety of customer issues. It is your job to ensure customers get the help they need timely, accurately, and with sincerity.

As a Customer Support Specialist, you will be responsible for:

- Having excellent communication skills and the natural ability to earn our customer's trust.
- Being familiar with all Linode products, services, and systems both technically and operationally.
- Working closely with cross-functional teams to communicate and coordinate solutions for customer issues.

**Do what you love**

To be successful in this role you will:

- Be customer focused and act with our core values in mind, always.
- Demonstrate knowledge of software/hardware troubleshooting, Linux, and fundamental computing concepts.
- Be naturally curious and seek out opportunities to learn new things to deepen your technical expertise.

**Work in a way that works for you**

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work
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**We power and protect life online, by solving the toughest challenges, together.**

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

**About us**

**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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