Assistant Manager, Customer

1 week ago

Hilir Perak, Malaysia Lagenda Properties Berhad Full time

Job Purpose:
To manage and oversee the end-to-end process of customer defect handling, rectification, and technical support to ensure timely resolution, customer satisfaction, and compliance with quality standards and company policies.

Key Responsibilities:
1. Defects Management
- Oversee the management of post-handover defects and ensure timely rectification in accordance with the company’s SOP.
- Coordinate with contractors, consultants, and project teams to ensure all defects are attended to efficiently.
- Conduct site inspections and verification of defect rectification works to ensure quality workmanship.
- Maintain a proper record and tracking of all defect cases using the internal defect management system.

2. Customer Relations C Communication
- Serve as the main point of contact for purchasers on technical and defect-related matters.
- Manage customer expectations and provide clear updates on the progress of defect rectification works.
- Handle escalated customer complaints professionally and ensure resolution within stipulated timelines.

3. Process C Quality Improvement
- Identify recurring defect issues and work with the Quality Assurance and Project teams to implement preventive measures.
- Provide feedback and recommendations for improving design, construction methods, or materials to minimize future defects.
- Participate in continuous improvement initiatives to enhance the customer experience and operational efficiency.

4. Reporting C Compliance
- Prepare regular reports on defect status, turnaround time, and contractor performance.
- Ensure compliance with ISO standards, and company policies related to quality and customer service.
- Support management in audits, customer satisfaction surveys, and performance reviews.

**Requirements**:

- Minimum Diplomain Business Administration, Building, Construction Management, or equivalent.
- Minimum 5 years of relevant working experience in property development, construction, or customer care focusing on defects management.
- Good understanding of construction defects, building materials, and finishing works.
- Ability to read and interpret architectural and structural drawings.
- Proficient in Microsoft Office Tools and defect management systems.
- Strong communication, negotiation, and problem-solving skills.
- Customer-oriented mindset with the ability to handle complaints professionally.
- Good coordination, teamwork, and leadership abilities.
- Possess own transport and be willing to travel to all Lagenda project sites.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Teluk Intan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your notice period?
- What is your expected salary?

Work Location: In person

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