Executive, Customer Care

23 hours ago

Cheras, Malaysia Signature Market Full time

Befriend with customers in order for them to trust you and take your advice. Their feedback would be the best solution to improve our company's progress as well as products. - Maintain a positive, empathic and professional attitude towards customers at all times. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolved within a time limit. - Communicating with customers through various support. - Work with the customer service manager to ensure customer satisfaction and provide professional customer support. - Other duties may arise from time to time and may be assigned to the employee as necessary. **Requirements**: - An outgoing and friendly person who enjoys talking with people. - Can read and speak in Mandarin, English and Bahasa Malaysia. - With a "getting things done" attitude. - Go the extra mile to engage with customers. - Ability to Work Under Pressure. - Attentiveness. - Able to work in 7 days shift (9am-5pm) with granted of 2 off days per week. - Malaysian only. Signature Market - Career Opportunities For more job details, kindly visit Signature Market - Career Opportunities **Salary**: RM2,400.00 - RM2,500.00 per month **Benefits**: - Dental insurance - Gym membership - Health insurance - Maternity leave - Opportunities for promotion - Professional development Schedule: - Day shift Application Question(s): - Are you Malaysian / Permanent Resident (PR)? - What is your expected salary? **Education**: - Bachelor's (required) **Experience**: - Customer Care: 1 year (required) **Language**: - English (required) - Bahasa (required) - Mandarin (required)

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