Customer Service
6 days ago
**Company Overview**
Our client is a leading insurer in Malaysia, where they have been privileged to do business since 1948. They offer a suite of financial solutions including Protection, Health, Personal Accident, Employee Benefits, General Insurance, Mortgage, Retirement and Family Takaful products to meet their customers’ protection and financial security needs at every life stage.
**Responsibilities**:
- To attend to inbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back-end administration processing.
- To liaise effectively with other members of Call Centre, other departments, and business partners to resolve enquiries/requests, where applicable.
- To coordinate closely with unit leaders/management in managing individual call time and volume (i.e., AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
- To participate in training to ensure continuous enhancement of skills and knowledge to deliver quality service.
- To promote/cross-sell the company’s product and services pro-actively when opportunity arises.
- Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.
**Requirements**:
- Education - Diploma, Degree holder in any discipline and/or non degree holders with strong related working experience.
- Experience - Relevant experience, preferably at least 1 year in Customer Service / Call Centre. Fresh graduates with good communication skills are also encouraged to apply
- Demonstrated experience in customer service.
- Passion for excellence with respect to treating and caring for customers.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Possess a strong work ethic and team player mentality.
- Ability to handle and manage customer complaints.
- Has a pleasant, patient, and friendly attitude.
- Strong decision making and analytical abilities.
- Willingness to work a flexible schedule and occasional overtime when needed.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,500.00 - RM3,800.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Service: 1 year (required)
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