Chat Support

3 days ago

Kuala Lumpur, Malaysia Language Talent Solution Full time

**Designation**: Chat Support - Korean Speaker

**Location**: Kuala Lumpur, Malaysia

**Working hours**: Rotational 24/7 shift, Monday - Sunday (5 days a week)

**Salary**: RM 8,200 - RM 8,800 (basic salary) + RM 1000 (allowance)

**Qualifications**:

- Bachelor's Degree in any discipline with 0 - 1 year customer service experience.
- Excellent command over Excellent communication skills and strong command over English & Korean language.
- Excellent Customer Service Skills.

**Responsibility**:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and Korean language.

**Job Types**: Full-time, Permanent

Pay: RM8,200.00 - RM8,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Application Question(s):

- Kindly state your notice period.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Korean (required)

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