Customer Service Officer

**Responsibilities**: - Answering questions and delivery information about company's products, services and offerings. - Processing orders and transactions. - Collecting and respond to customer's feedback. - Manage records of customer interactions through CRM platform. - Able to read and write in English, Mandarin and BM. **Benefits**: - EPF - SOCSO -...

**Responsibilities**: - Tune in attentively to customer inquiries and empathize with their concerns, showing a genuine commitment to resolving issues. - Provide accurate and up-to-date information about products, services, policies, and promotions to customers. - Assist customers in navigating our website, online platforms, and self-service tools, guiding...

**POSITION OVERVIEW**: Responsible for overseeing guest services, assisting marketing campaigns, organizing events, collaborating with partners, ensuring a high level of guest satisfaction, and handling PR duties. The CSO acts as a key liaison between guests and the student residence, solving issues, ensuring pre-booking efficiency, and maintaining service...

Manage large amounts of incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate...

Job description: **Specific Duties & Responsibilities**: **Guest Service Officer**: - Manage all front desk counter activities, including check-ins, check-outs, guest relations, and handling complaints. - Provide friendly and courteous reception, mail and information services, cashiering, and guest relations. **Assist in site inspections for potential...

**Specific Duties & Responsibilities**: **Guest Service Officer**: - Manage all front desk counter activities, including check-ins, check-outs, guest relations, and handling complaints. - Provide friendly and courteous reception, mail and information services, cashiering, and guest relations. Assist in site inspections for potential guests when necessary. -...

**JOB REQUIREMENTS**: - Excellent communication and writing skills in **English** and **Bahasa Malaysia.**: - **SPM, UEC, SKM 3, SVM 3, and IGCSE leavers** are encouraged to apply. - Prior working experience in the **call service industry** will be an added advantage. - Good problem-solving skills and ability to perform in a high-paced working...

**Responsibilities**: - Responsible for 3PL Customer Service - Minimum of 2 years working experience in a 3PL Company as a Customer Service - Added advantage:Experience / knowledge in import / export procedure and experience in a warehouse environment - Receive and act on instruction from customer on collection/delivery schedule - To request invoice/packing...

**Responsibilities**: - To complete, monitor, and coordinate shipment arrangements (import/export) with internal teams and customers. - To handle customer complaints and resolve issues promptly. - To prepare and send invoices to customers in a timely manner for payment processing. - Adhere to customers’ standard operating procedures. - To manage shipments...

Job DescriptionOversee the entire handling over of vacant possession (VP) process i.e. keys arrangement, checklist, forms, VP handbooks and VP kits.Ensure handing over is done as per schedule.Conduct briefing to purchasers on VP and defect submission process.Respond to the purchasers' feedbacks / queries in tactful manner.Follow up closely with purchasers...